In Total Quality Management, what does a manager need to evaluate if there is a problem?

In Total Quality Management (TQM), evaluating the process and internal mechanisms is crucial when addressing an issue. This approach emphasizes that quality is not only about the end product but also about the processes that create that product. By examining internal mechanisms, managers can identify inefficiencies, bottlenecks, or deviations from standard procedures that may be contributing to quality problems. Understanding these processes allows for targeted improvements, which can lead to enhanced product quality and customer satisfaction.

Additionally, focusing on internal mechanisms provides insight into how various departments and systems interact, bringing to light potential areas for cross-functional improvements. By thoroughly assessing the processes involved, a manager can initiate adjustments that foster a culture of continuous improvement within the organization, which is a foundational principle of TQM.